Parking FAQ'sI used your Pay & Display device and paid for a parking voucher to put on my dash but the machine did not dispense it. What should I do? I used your Pay & Display device and paid for a parking voucher to put on my dash but the machine did not dispense it. What should I do?We apologize for the inconvenience. We have a method to track and report on vehicles in a parking location by license plate number. Please call 1-800-561-1972 and explain the situation. They will ask you for your contact information and license plate number to provide to enforcement officers, so you can continue to park but avoid getting a ticket. Our Customer Care Representative will dispatch a service technician to repair the machine. Your parking machine did not give me a receipt to park. Will I get a parking ticket?Please call 1-800-561-1972 and explain the situation. They will ask you for your contact information and license plate number to provide to enforcement officers, so you can continue to park but avoid getting a ticket. Our Customer Care Representative will dispatch a service technician to repair the machine. The message on your machine reads “purchase cancelled/invalid card”.It appears there may be a problem with your credit card, please contact your card company and select another payment method. I received a ParkSmart ticket. How do I pay it?Please refer to the back of the ticket for all payment options. I received a municipal parking ticket for parking in a ParkSmart lot. What shall I do?Please refer to the back of the ticket for your payment options. I would like to purchase a monthly parking permit.Please call our Customer Care Centre at 1-800-561-1972 and they will assist you. How do I pay for the monthly parking permit?There are several payment options available. Please call our Customer Care Centre at 1-800-561-1972 and they will be happy to assist you. My car was towed away. Where is it?Please review the signage in the lot where you parked. It will indicate the name of the towing company and how to contact them. Can you have someone come and move a vehicle that is parked in my space?There should be signs visible that indicate the towing company responsible for the lot. Please contact the towing company directly and they will assist you. I used someone else’s parking permit and received a ticket. What should I do?We are unable to assist you as the Parking Permit is registered to a different license plate. Please refer to back of the ticket for payment instructions. The parking lot is in need of repair. Can you come and repair it?We will have a ParkSmart representative assess the condition of the parking lot and notify the responsible parties of any required actions. |
