PinMateIncrease the usage of your laundry facility and boost sales by freeing residents from the hassle of searching for coins or bills. Coinamatic's PinMate Add Value Station is a low-cost, user friendly solution for adding value to smart cards. Residents can easily add value to their smart card online using their home or work computer and a valid MasterCard or VISA credit card!
PinMate FAQsHow does PinMate work? How does PinMate work?PinMate allows you to register your card online on a trusted and secure website. You can purchase value for your card using a valid Visa or MasterCard. In return you will receive a six digit PIN code that you can use to add value to your card. You simply visit the PinMate Add Value Station in your building, insert your card, enter the six digit PIN code and the value is loaded to your card. Where do I register my card?Please visit our web site at www.coinamatic.com and select PinMate under Resident Services. I received a PIN code. Now how do I load my card?Proceed to the PinMate unit located in your building. Insert your card into the card slot. Your previous balance will be displayed. When prompted, enter the PIN code generated from the web site followed by the # sign to add the purchased value to your card. I loaded my card. What happened to the previous PIN code?The value attached to any previous codes will be added to your new balance if there is room to do so. The maximum balance the card can hold is $50, so you may have to wait to use a PIN code until there is room to add the value on your card. For example: if your card balance is $33 and you purchased an additional $20, you will not be able to use your PIN Code for the $20 until your card balance is under $30 as the card can only hold $50. It will not allow the load until there is room for it. How do I cancel a reload?Once you enter a PIN code at the PinMate Add Value Station, you cannot cancel the transaction. Transactions cannot be cancelled or refunded if a credit card payment has been accepted and a PIN code generated using the web site. My card is stuck. How do I retrieve it?Cancel the transaction by using the * key. The unit will eject the card after a 5 minute timeout delay. I forgot my online password. How can I be reminded of it?Visit www.coinamatic.com and select PinMate under Resident links. On login screen you can request a password change. The password change will be emailed to your email account. If you continue to have issues, please call 1-800-561-1972 and a Customer Service Representative will be pleased to assist you. When is PinMate coming to my building?Please contact your building manager to request PinMate for your location. How do I get a receipt?When you purchase your PIN Code online, you will be able to print the receipt if you have a printer available at the computer you are using. The receipt will not be available after you exit the website. I am moving or have moved to a new building, what do I do?You can retain your user profile on line after you have moved. When you receive your new smart card at your new location, please register your new card online with current profile. If refund is required for your old card, please call Coinamatic at 1-800-561-1972. A $4.00 processing fee will be applied. My card was lost or stolen. What do I do?Unfortunately Coinamatic does not cover lost or stolen cards. Please see your building manager for a card replacement. When you receive your new smart card, please register your card online you're your current profile. The unit has no power. What do I do?Please ensure the power cord is plugged into power outlet. If there continues to be a problem, call 1-800-561-1972. The unit is frozen. What do I do?Please unplug and plug the unit back in to reset. If there continues to be a problem, call 1-800-561-1972. I forgot my PIN code. How do I get it?Your PIN codes are available to view in your online profile. Or you can call 1-800-561-1972. If you provide the correct answer to you security question, we can provide your last PIN code. How do I register multiple cards?You will need to register individual profiles for each smart card.. I accidentally selected the wrong amount to load. What do I do?Unfortunately we can not cancel a reload code. You will need to use the pin code assigned. Why is my PIN code invalid?When you are setting up your profile, please ensure you are not entering SN before the smart card serial number. Dashes are required if they appear in the serial number. |
