Refund Request

Our Multilingual Call Centre is available 24 hours a day, 7 days a week for all of your requirements including customer refunds. In order to process a refund, please be prepared to provide our Customer Service Representatives with the following information:

Name
Address
Apartment or Unit #
City
Postal Code
Telephone number
Information about the machine you were using and the nature of the problem

You can reach our Multilingual Call Centre at 1-800-561-1972 or you can email customerservice@coinamatic.com or servicealaclientele@coinamatic.com.

Coinamatic is a privately owned Canadian company founded in 1946. Celebrating over 60 years in business, Coinamatic continues to be known as "Canada's Most Trusted Name in Apartment Services", representing service and payment reliability, a reputation for fidelity, and financial stability. Coinamatic's core business is the supply, service and management of vended laundry in multi-housing complexes. Coinamatic supplies coin and smart card-vended laundry services to nearly 15,000 multi-family residential buildings in 525 communities across Canada serving approximately 1.7 million residents. By far the largest company of its kind in Canada, Coinamatic is the only ISO 9001 certified route operator in North America.

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