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Request for Service

Our Multilingual Call Centre is available 24 hours a day, 7 days a week for all of your requirements including equipment service requests and customer refunds. Our Call Centre staff will be pleased to answer any questions you may have.

You can reach our Multilingual Call Centre at 1-800-561-1972 or you can email customerservice@coinamatic.com or servicealaclientele@coinamatic.com.

In the event of a fire or gas leak in the laundry room, please call 911.


Coinamatic's AODA Customer Service Standard

If you wish to provide feedback on the customer service you received from Coinamatic or request the documents required by the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act 2005, please contact our National Contact Centre at customercare@coinamatic.com or 1-800-561-1972 and ask to speak with a representative from the Human Resources department.

Coinamatic has been serving Canadians since 1946. Celebrating over 65 years in business, Coinamatic continues to be known as "Canada's Most Trusted Name in Apartment Services", representing service and payment reliability, a reputation for fidelity and financial stability. Coinamatic is the leading provider of outsourced vended laundry equipment and service to the multi-unit housing industry providing sustainable laundry solutions to over 15,000 customer locations in 525 communities across Canada, providing ultimate customer service with a 24/7 multilingual live voice call centre supported by a coast to coast national service team.

Coinamatic is a wholly owned subsidiary of WASH Multifamily Laundry Systems, the leading provider of outsourced laundry equipment and service in North America. Headquartered in El Segundo, California, WASH has 850 employees, 25 branch offices, 65,000 customer locations and an installed base of over 450,000 machines.

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