Smart Card Education
A smart card looks very similar to a credit card with a computer chip embedded at one end. Cash can be stored as electronic value on this chip. When you activate the laundry machines, the cost of a wash or dry will be deducted from your card balance.
You simply insert your smart card into the card reader and follow the directions on the display. Regardless of the device you are using, always keep the smart card in the reader until the display indicates "Pull Card" or "Remove Card".
Taking care of your smart card is easy!
As the value is stored on the card, if you lose or break your card, you have not only lost the card but the value on the card.
Coinamatic will not issue refunds on cards abused or damaged due to neglect by the user. Any damage to the card or loss of your card, is solely your responsibility and you will need to obtain another SmartCity card and reload it with value.
If you have any questions or need clarification, please feel free to contact our multilingual 24/7 Customer Care Centre at 1-800-561-1972. You may also email your questions to firstname.lastname@example.org.