WASH-Connect App Help

WASH-Connect Instructional Videos

I am having technical Issues with the WASH-Connect App, how do I get support?

While logged into the WASH-Connect App,
tap Support → App Not Working → Contact App Support.

We have a support team available 7 days a week to help with any issues or questions that you may have.

I have a question about my credit card transactions or machine transactions, who can I speak to?

While logged into the WASH-Connect App,
tap Support → App Not Working → Contact App Support.

Our support team can assist with any type of account issue.

How can I place a service call for a broken machine?

While logged into the WASH-Connect App,
tap Support → Machine Not Working, then enter the machine ID.

Follow the instructions on the app to submit your service request.

My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card?

- For laundry card refunds, call the Coinamatic Call Centre at 1-800-561-1972.

How do I request a refund for a faulty cycle?

While logged into the WASH Connect App,
tap Support → Request a Refund, then select the transaction you’d like a refund for.

Fill out the required details about your refund and submit.

I am no longer using the WASH-Connect App and would like to close my account.

While logged into the WASH-Connect App, tap Account → Profile → Delete Account.

Once our support team receives your request, we will process your account closure. Any remaining wallet balance must be used before you close your account.

How do I reset a forgotten password?

Tap the “Reset Your Password” link on the WASH-Connect App sign-in screen. Follow the prompts to reset your password.

(If you do not receive an e-mail, please contact mobilesupport@coinamatic.com for assistance).